Support Engineer

GET (Global Engineering Technologies) is an established international company, based in Belgrade, successful in delivering various industry-specific innovative IT solutions and developing in-house software products. Our team is made of more than 200 software engineers, business analysts, and business domain experts. Our clients employ between 5.000 and 125.000 team members. We are a reliable partner of SAP, Atlassian, Microsoft, and Cisco.

GET was founded by IT engineers driven by the idea of building a company that is constantly striving to improve its products and services. We have a proven track record of success in providing solutions in the automotive industry, logistics, finance/banking, production, and retail. We nurture long-lasting cooperation, trust, and continuous development with our clients, as well as with our team members.

We are GET. And we grow together as a team.

We are looking for

Support Engineer

Responsibilities

● SAP System administration and maintenance (eg. User management, Change and
Transport management, Authorizations management, Background jobs
management, SAP Notes implementation)
● Monitor, analyze, and identify trends for system performance and resource
utilization, analyze reports from the system or third parties and follow defined
processes to solve the problem or escalate it
● End-user support (1st, 2nd and 3rd level), root-cause identification and incident
troubleshooting
● Maintaining good collaboration and communication with the clients
● Creation of documentation and Standard Operating Procedures
● Liaise and prioritize requests with end users and proactively resolve them
● Assist in coordinating SAP technical activities with 3rd parties to seamlessly
implement change and formulating change requests to the newly implemented
solution
● Establishing and standardizing procedures and user instructions
● Planning and execution of quality assurance, applying of test procedures and
standards
● Develop a strong understanding of client and industry business processes to
provide SAP supported advice to clients
● Keen to learn and support new custom software solutions made according client’s
business needs
● Designing, testing, installing and monitoring new custom software systems
● Be genuinely curious and constantly striving to learn

Required Skills

● Technical background (preferred to have finished or final year of a technical
faculty)
● Demonstrate a keen interest in SAP technology
● Basic knowledge of SQL
● Your English is at an advanced level or higher – written and spoken
● Strong interpersonal and soft skills, able to quickly develop relationships with all
stakeholders
● Ability to work as part of a team and independently
● Ability to collaborate in a cross-functional team environment

Preferred Skills

● Previous working experience in end user support domain, preferably in IT sector
● Previous working experience in SAP modules (especially basis)
● Experience with databases and SQL
● Strong analytical skills and step-by-step problem solving
● Independence in solving tasks and proactivity in giving suggestions for
improvement
● Proficient in the use of MS Office specifically Outlook and Excel
● Knowledge of ITIL processes
● German language knowledge

What We Offer

● An attractive compensation plan that matches with your professional development
● A long-term career path with us
● Involvement in project assignments with diverse technologies
● Working in small and highly-skilled teams with dedicated mentorship
● Great experience working for top-tier clients worldwide
● Access to private healthcare and sports facilities
● Possibility to travel abroad
● Regular trainings for professional and personal development

We are pleased that you have taken the first step to finding out about a career at Global Engineering Technologies. In order to ensure the most professional treatment of your application, GET is exclusively using online applications.

Please note that only shortlisted candidates will be contacted.

Apply for Support Engineer

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