Enterprise Controlling and Monitoring – ECM – is a product that enables operations, productivity controlling and monitoring with seamless communication between all involved components (humans, software or hardware) within the Enterprise.

ECM is used in various industry verticals, from Automotive Production Plants over Bank Branch Networks up to regular offices.

ECM is a web-based solution easily accessible through desktop or mobile devices. The ECM can work as a part of your private network or be made publicly available and it can be easily integrated into a wider business solution through a standardized set of APIs.

It enables structured communication between multiple teams on multiple locations within the enterprise by providing a transparent process of Event Creation, Event Routing through a predefined workflow, Event Reassignment, and Reporting capabilities.

Event Management

ECM supports various event types routed through either predefined or custom workflows. Depending on the event type, an event can have a different appearance or behaviour. Event types, appearance, and behaviour can be easily customized and configured.

Event Creation

The ECM system supports event creation from various sources – by human action, or automated event creation triggered by hardware or software.

Event Visibility

Configurable event visibility allows defining various roles with different permission levels in the event resolution process.

Event Assignment

Once the event has been created, it will be assigned to a responsible user group defined for the event type. Each member of the user group will be able to assign the event to a particular user.

Event Transition

Each event type has its own workflow. The event Workflow contains states and transitions the event has to go through from inception up to the terminal status. Different states and transitions can have different responsible users and teams and different custom fields that need to be filled. This approach offers a transparent process in which the user is navigated even if the process requires approval or involvement of a different team in the process.

Notifications

ECM supports email notification along the entire event lifecycle. The notification can be triggered on event creation, event transitions, event assignment and event closing as well as reminder notifications. Notifications can be customized per role and group and can be sent to both users and user groups.

Locations and Checkpoints

ECM supports multiple locations and checkpoints. Within each location, multiple areas will be supported as well as multiple checkpoints in each area. Different types of checkpoints are available, i.e. Workstation, printer, switch access point, etc. The user will have a visual layout of the given area with accurate checkpoint positioning.

User Management

ECM supports integration with Active Directory which enables simple and easy user management. Each user registered in the Active Directory will be able to use ECM without any additional configuration. Also, it is possible to allow access to users who are not included in the active directory. Such users will have to enter a username and password in order to access the application.

Each user can be placed in one or more user groups that will determine the user department, location, support group, etc. Permissions can be added to both users and user groups and help to further define what each user can see or do.

Reports

ECM has rich reporting and BI functionalities that can be configured according to user needs. ECM offers out-of-the-box reporting capabilities with predefined reports. Additional reports could be implemented based on user needs.